Frequently Asked Questions

Compatibility testing has begun on Office 2010.

Until testing is complete MsgSave is not officially supported on this version of Outlook.

Compatibility testing has begun on Windows 7.

Until testing is complete MsgSave is not officially supported on this version of Windows. However, testing has not highlighted any problems so it is likely that it will be officially suported for Windows 7 in the near future.

Download the installer from http://www.msgsave.com/download.aspx
Make sure that Outlook is closed.
Open the msgsavesetup.zip file.
Run setup.exe. (do not open MsgSavesetup.msi - this will not install MsgSave correctly)
The installer may ask you to confirm installation of some .Net pre-requisites and then install MsgSave.

Open Outlook and the MsgSave button should appear on the Toolbar.
NB. MsgSave will run in Trial mode for 30 days or until you purchase a licence and register it.

In order to do this you need to:

• assign the user to the Administrator group,
• login as that user and run the installer.
• login as Administrator and set the user back to whatever group type they were before

If you try to install by using Run As Adminstrator then MsgSave will not install correctly.

Check if you have multiple instances of Outlook running.
Close Outlook,
Open Task Manager and select the processes tab,
Search the list of processes for OUTLOOK.EXE,
If it is in the list select it and click ‘End Process’,
then restart Outlook.
If neither of those rectifies the problem try reinstalling MsgSave

Check if Outlook has disabled MsgSave.
In Outlook 2003 go to Help -> About Microsoft Office Outlook -> Disabled Items.
In Outlook 2007 go to Help -> Disabled Items.
If MsgSave is in the list select it and click Enable.
Then restart Outlook.

The .Net Framework 2.0 may have become corrupt.
Try repairing the .Net Framework as follows:
In XP go to Control Panel -> Add/Remove Programs
In Vista/Windows7 go to Control Panel -> Programs -> Programs and Features
Select `Microsoft .Net Framework 2.0` and click `Change`
Select the `Repair` option and click `Next`.

This can happen if you install MsgSave without closing Outlook.

Do the following:
Make sure Outlook is closed.
Uninstall MsgSave ( Open Control Panel, open Add/Remove Programs, select MsgSave and click th UninStall button)
Then re-install MsgSave

This has been fixed in v5.1.2.5
Please download the latest version.

This problem is caused by the installation of certain other applications such as Autodesk DWG Trueview which create a conflict in mscorlib.dll.

If you have DWG Trueview installed, try uninstalling it and then re-enable MsgSave in Outlook.

If you do not have DWG Trueview installed bu you do have other Autodesk applications installed, try uninstalling them one at a time until Outlook can start with MsgSave enabled. Please let us know if you find which other application is causing the problem.

If you do not wish to uninstall you Autodesk applications then please contact you Autodesk reseller.

If you do not have any Autodesk applications installed then please contact us.

This problem appears to be fixed in the latest version of Autodesk TrueView (2010).

Once you have downloaded and installed MsgSave, open Outlook and click on the MsgSave button.
A reminder window will be displayed. Please make a note of the hardware fingerprint shown at the bottom of the window.

When you purchase a Licence you will receive an email with instructions for registering MsgSave (normally within a few minutes but it can take longer).
Keep this email somewhere safe you will need it again if you need to transfer your licence to another machine in the future.

The email contains your Purchased Id and a link to your account on our website.

1. Open MsgSave and click on the `Enter Purchase Id` button and enter your Purchase Id.
2. You can then assign a licence to your copy of MsgSave by logging in to our website using the link in the registration email.
   This will display a page with your purchase details and a list of registered machines.
3. Click on the `Change` button next to your Hardware Fingerprint. On the next page select the licence type and click `Submit`.
4. The next time you run MsgSave you should find that your licence has been updated.

Install MsgSave on the new machine, enter your Purchase Id by clicking on the ‘Enter Purchase Id’ button in the Reminder window and make a note of your hardware fingerprint.

Then go to your account details page on our website (there is a link in the registration email that you received when you purchased MsgSave)
Click the ‘Remove’ button next to your old hardware fingerprint. 
Then click the ‘Change’ button next to your new hardware fingerprint. Select the licence type that you require from the list available and enter a reference if you wish then click ‘Submit’.

You need to import the messages back into Outlook and then save them again with the new naming options.

• Create a temporary folder in Outlook.
• Copy and paste (or drag and drop) the messages you want to rename into the temporary folder.
• If you want to save the messages in the same location then move the original messages somewhere else (you can delete them once you are happy that the messages have been re-saved correctly).
• Open MsgSave, set the naming options and then save the messages to the desired location.

web directories
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